Privacy Policy

1. Introduction

Magic Helpers Kft. ("we", "us", or "our") operates Varázs Segítők (Magic Helpers). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our service.

We are committed to protecting the privacy of both parents and children. We comply with GDPR (General Data Protection Regulation) and other applicable privacy laws.

2. Information We Collect

2.1 Parent/Guardian Information

When you create an account, we collect:

• Name (first and last)
• Email address
• Password (encrypted)
• Payment information (processed by Stripe, not stored by us)
• Subscription tier and billing history

2.2 Child Profile Information

To personalize conversations, you provide:

• Child's first name
• Age
• Interests and hobbies
• Fears or challenges (optional)
• Preferences for character interactions

2.3 Usage Information

We automatically collect:

• Call metadata (date, time, duration, character)
• Device information (browser, operating system)
• IP address and general location
• Cookies and similar tracking technologies

2.4 Voice Conversations

Audio recordings of calls are temporarily stored for 90 days to improve service quality and resolve disputes. Transcripts may be retained longer for analytics purposes, but are anonymized.

3. How We Use Your Information

We use your information to:

• Provide and personalize the service
• Process payments and manage subscriptions
• Send important service updates and notifications
• Improve AI character responses and interactions
• Analyze usage patterns and service performance
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Third-Party Services

We use the following third-party services that may access your data:

5. Data Sharing

We do NOT sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate the service (as listed above)
• Legal Compliance: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

6. Data Security

We implement security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Regular backups and disaster recovery plans

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data as follows:

• Call recordings: 90 days
• Call metadata: 2 years
• Account data: 30 days after deletion request
• Inactive accounts: 3 years

8. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authority

To exercise these rights, contact us at hello@magichelpers.com.

9. Children's Privacy

Our service is designed for children but must be set up and monitored by parents or guardians. We:

• Require parental consent for child profiles
• Collect minimal information about children
• Do not use child data for marketing purposes
• Provide parents with full control over child data
• Allow parents to review and delete child information at any time

10. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

11. International Data Transfers

Your data may be transferred to and processed in countries outside Hungary, including the USA (for AI processing and payment services). We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service. Your continued use after changes constitutes acceptance of the new policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local data protection authority.